Required:

1) Now Caroline Garitano and Robert Lawrence are interested in performing a Six Sigma strategy, using the DMAIC process to improve their business.

The label machine has had a problem in the past which leads to an increase of time for book orders. This has resulted in delayed shipping. The problem has never been reported to upper management for fixing. Since the problem has never been reported, the CEO will yell at the workers to move faster and produce more labels in an hour. Caroline Garitano decided to collect some data by taking samples of processed books about business, law, art, engineering, and literature for year 2018. The obtained results follow: January February March April May June July August September October November December Business 12 8 10 6 13 14 15 8 9 12 LL 11 11 Law 6 13 17 19 1255-506 20 21 13 8 Art 9 9 9 5 6 7 12 14 17 11 10 10 Engineering 0 1 2 5 6 3 4 12 13 3257 Literature 1 5 8 3 mir 7 18 20 3 4 6 st 7 7