Required answers for the following:

1.When should Bruce introduce new control measures to ensure best results? Is using "clan control" a possibility? How can he get feedback from his new bosses, staff and employees?

2.Is it important for Bruce to protect WBI organizational culture as well as create a culture of change to meet the future?

Managing Change

1.In the WBI case what are the 'external forces" for change? What are the "internal forces"?

2.Bruce must assume role of "change agent". What does he need to consider? What steps should Bruce take immediately to move WBI forward and restore a sense of teamwork and respect for employees?