Required information (The following information applies to the questions displayed below.] Acme Materials Company manufactures and sells synthetic coatings that can withstand high temperatures. Its primary customers are aviation manufacturers and maintenance companies. The following table contains financial information pertaining to cost of quality (COQ) in 2019 and 2020 (in thousands of dollars): Sales Materials inspection In-process (production) inspection Finished product inspection Preventive equipment maintenance Scrap (net) Warranty repairs Product design engineering Vendor certification Direct costs of returned goods Training of factory workers Product testing-equipment maintenance Product testing labor Field repairs Rework before shipment Product liability settlement Emergency repair and maintenance 2019 2020 $17,000 $21,000 400 70 170 135 350 339 30 so 70 70 600 400 800 550 550 160 160 270 370 20 20 70 70 375 90 ra 1 50 150 70 70 310 100 80 50 340 210 460 70 300 85 5. Are financial or nonfinancial quality measures likely of more use to (a) managers or (b) operating personnel? Why? Essay Toolbar navigation B I U == = == v Avv