Required: Management has questions. Accountants have answers. These answers should come from either internal or external business processes. And come from which firm information system (customer relationship management, enterprise system, supply chain)? Questions Internal or External Business Process Information System What is the value of fixed assets (property, plant, and equipment) on the balance sheet? Which shoes are least desired by Zappo's customers? When will the United Parcel Service (UPS) deliver the inventory? What is the salary of the accounting staff most recently hired at Home Depot headquarters? How long does it take to close the books at the end of the period? How long does it take to deliver tires from General Motors to its car dealers? External business process Internal business process Required: Management has questions. Accountants have answers. These answers should come from either internal or external business processes. And come from which firm information system (customer relationship management, enterprise system, supply chain)? Questions Internal or External Business Process Information System What is the value of fixed assets (property, plant, and equipment) on the balance sheet? Which shoes are least desired by Zappo's customers? When will the United Parcel Service (UPS) deliver the inventory? What is the salary of the accounting staff most recently hired at Home Depot headquarters? How long does it take to close the books at the end of the period? How long does it take to deliver tires from General Motors to its car dealers? Customer relationship management Enterprise system Supply chain management