Research five (5-7) articles on airline passenger services.

1. What issues must airlines address (pay attention) to provide excellent customer service?

2. What are the most common mistakes employees make that affect customer service? What errors are most common? How could these errors be avoided? What are the remedies?

3. Mention the top five (5) airlines recognized as providing the best customer service in the world and the worst five (5) airlines providing the poorest customer service. Identify what make these airlines fall in the list of the best and worse?

4. If you were in charge of airline customer service for an air carrier, what things would consider providing your customers that will translate in an excellent service and what factors would you avoid? Why?

5. Conclude your paper with your final take on airline customer service and, the importance of understanding and developing the necessary skills.