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Resolution : You must deal with the guest initially by using the appropriate conflict resolution techniques and decide on the best resolution considering the cost
Resolution : You must deal with the guest initially by using the appropriate conflict resolution techniques and decide on the best resolution considering the cost to the organisation. You then will need to discuss with the front office attendant how they should have dealt with the situation. Including how to pacify a situation and understand the situation from the guest's perspective
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Operations Management Creating Value Along the Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi
1st Canadian Edition
978-1-118-3011, 1118942051, 1118942055, 978-1118301173
