RESOLVING CONFLICT IN FOUR (4) STEPS

Step 1:

Download the attached document.

Print the attached document.

Complete the attached document.

Step 2:

Read below conflict resolution four (4) steps recommended to achieve solutions to a problem or dispute at work:

Share Facts

Share how those facts make you Feel

Ask and Listen

Find a Win-Win solution to compromise on.

Step 3:

Resolve the below conflict resolution business scenario using the four (4) steps shared above. Fill in the blanks below using the four (4) steps you learned. Make sure that you are as detailed as possible.

Scenario: Towards the end of a day, you see one of your employees taking supplies from the company and leaving their desk with a bagful of paper and other office supplies.

The next morning, you call your employee into your office and begin this conversation:

Share Facts

I saw

Share how those facts make you Feel

This made me feel that

Ask and Listen

''Please help me understand what happened''_

Find a Win-Win solution to compromise on.

''Ok, thanks for explaining. We both want to....

, dont we?

Ok, then would you be open to compromise this way: