Resolving network issues for clients is an important part of an IT professional's practice.

Your client has contacted you regarding one of their new desktop computer that is unable to connect to the office file server or the printer.

The issue could be a hardware or software configuration issue.

A series of images detailing the TCP/IP settings of the relevant devices have been provided to help enable you to diagnose the likely issue.

TASKS

1. Referring to the images provided, describe what is likely to be the issue.

2. Describe one possible hardware-related cause for the computers issue.

3. Document how you would request the images that have been provided. What questions would you ask and what guidance would you provide to a client who is unfamiliar with their network setting.

4. Document how you would communicate the likely issues and their resolution.

Not Working Working \begin{tabular}{rr} \hline & 0 \\ & \\ 0 & \\ \hline & \\ \hline \end{tabular} This page allows to configure IP addresses used in your home network. In case DHCP is used, Vodafone Ultra Hub automatically assignes an IP address to devices connected to the network. Using static DHCP it is possible to always assign the same IP address to specific devices