Restaurants provide a variety of goods as well as a range of customer experiences, from serving a single customer a drink at the bar to hosting a party of 20 for a full dinner with live entertainment. Therefore, Barcelonas leadership team must make choices about the productservice mix in their restaurants. The more products and services offered, the more difficult it is to maintain a high level of quality.

Identify each offering as either a product or a service.

	Product	Service
Lounge with view
Sommelier (wine steward)
Desserts

Select the dimension of quality that is best for improving quality management at Barcelona Restaurants.

As the general manager of Barcelona Restaurants, you want to ensure customers see the restaurant as the best experience at the best value. Knowing the dimensions of quality, which dimension should be your focus?

Reliability

Durability

Conformance

Perceived quality

Imagine that you are part of the management team at Barcelona Restaurants as you answer this question.

Youve decided to replace most of the equipment in your kitchens. This will involve shutting down each restaurant for 2 weeks. As long as you need to close the restaurants, this might also be a good time to completely remodel the kitchens. Which of the following are operational concerns you will have? Check all that apply.

Is there a way to track inventory of perishable foods on the computer to help chefs use these ingredients before they expire?

How can the kitchens be designed to facilitate a process layout?

How will the return on this capital investment, taking into account depreciation over time, be forecast and measured?

Should some production, such as chopping vegetables, be outsourced to a commissary kitchen?