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Retail salespeople. The employees have limited experience and will begin working tomorrow (first day of the holiday shopping season). Your store prides itself on customer
Retail salespeople. The employees have limited experience and will begin working tomorrow (first day of the holiday shopping season). Your store prides itself on customer service and low prices. Sales staff do not receive commissions, and the work environment is characterized by a cooperative spirit. It is an industry leader in customer satisfaction and net revenue. The following tasks and KSAs must be addressed during training, which starts at 8:00am and ends at 5:00pm: Customer Service, 2) Register Operation, 3) Organizational Culture (Philosophy of Business), 4) Inventory Management. For each training section, explain why you chose the methodology employed. Also, be sure to clearly tie in the training exercises to KSAs and tasks that are needed. You are encouraged to use creativity in thinking of methods/media that can be used to keep the newcomers engaged (simulations, video, activities, etc.). Design the curriculum for a one-day training session for entry-level retail salespeople
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