Retika(0762368)

Ken tamaguchi(0755610)

Karan(0761858)

1.Audience- customers, medium-email easily sent

2.audience -customers who claimed price in the previous year, medium- email, faster and send details, they should respond immediately. 3Audience -customers who are requesting

for insurance quote,communication mode- letter is convenient mode because customer will find it easy to refer the quotes, Mr m can also send details regarding regarding quotes

4.Purpose-worked for company,Audience interns,Medium -computer by post official do documents needs seal and signature of agency letter is convenient.

5.Audience computer communication mode. email can respond quickly.

6.purpose-inform client so that client start repairing roof , Audience the clients who claimed for damages,communication mode -telephone easily to understand reaction. 7.Purpose office supplies important to carry day to day business

8.purpose- delivers the policies to its customers and provide an explanation of same ,audience- customers ,communicational mode -meeting interact with customers 9.purpose -can confirmation about talk audience college ,communication mode- email your software.

10.Purpose- acknowledge the receipts of me and pants organization award. Audience- organization. Communication mode- email, less explanation.

11.purpose- information about new prices of website ,audience -want to go website communication-Email is best faster convenient.

2.Ms Ivanska car will get her payment into two installments she will immediately receive a check for dollar 7242, which is the value of her seven year old roof. Then when she has the roof repaired the company will pay the difference between what it has already paid, and the actual repair cost minus the dollar 250 insurance deductible. She doesn't need to rush to have the roof repaired. She has up to 18 days to submit the bill for repairs. I wanted to let you know that bill. Baker, the insurance adjuster will be stopping by your house next week with the check for dollar 7242 to cover your damage, much as Miguel's surprise. Ms Ivanska is very upset she said, but I just got an estimate from the roofing company for dollar 9850 to replace the roof, I thought my insurance covered replacement value. There's dollar 2500 difference haw can pay for that.

3. Mr m should prioritize his meals and respond to them. It is necessary to the customers. First, because they are backbone of business and company can earn profit. If the customers are happy.

4.First of all, he should email to the insurance company in order to express gratitude for letting the changes, then he should announce the changes to his customer. He should email to company and customer as well as also he should add introduction of other products instead of current insurance, he should reply as soon as possible in order to give positive impression about response time, he should include a position for their interest in his company into email. He should appreciate for given information in mail. He should email to company and customers as well as in addition he should express his consideration for customers accidents. He should say thank you to marylander, let him know. He should plan to make instruction to explain of policies to be understood, easily by customers, he should take some action. He should appreciate his farther achievements .For further achievement. He should recognize the importance of office to go for everyday work and ask them detail.