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Review the following scenario: A customer has complained about Niki. The following are true: There are no complaints about other employees (Low consensus) Niki has
Review the following scenario: A customer has complained about Niki. The following are true: There are no complaints about other employees (Low consensus) Niki has received similar complaints in a past job (Low distinctiveness) Complaints about Niki have been coming steadily (High consistency) What can you conclude about this scenario? Explain
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Stage Management
Authors: Lawrence Stern
8th Edition
0205449735, 978-0205449736
