Rewiring the Enterprise for Digital Innovation : The Case of DBS Bank

Additional & Supporting Information:

• DBS: From the "World's Best Bank" to Building the Future-ready Enterprise
• DBS Bank Ltd.: How to Accelerate Digitalization
• DBS: Purpose-Driven Transformation

 

1. What were the primary objectives of the digital transformation project in the case study? How did these objectives align with the organization's overall strategy and mission?

2. What were the most significant challenges faced during this digital transformation? How were they addressed, and what can be learned from the approach taken?

3. What technologies, methodologies, or frameworks were employed in the digital transformation? How did they contribute to the project's success or failure?

4. How did the digital transformation project impact the organization's business processes, customer relationships, and competitive positioning? Provide examples from the case study.

5. How did the digital transformation project impact the organization's business processes, customer relationships, and competitive positioning? Provide examples from the case study.

6. Were there any ethical considerations or dilemmas presented in the digital transformation process? How were they handled, and what might you have done differently?

7. How was the project managed in terms of timelines, resources, and risk assessment? What lessons can be drawn regarding effective project management in IT strategy?

8. How did the organization's culture affect the digital transformation, and what change management strategies were implemented to foster adoption?

9. Based on the case study, what recommendations would you make for future digital transformation projects? Consider aspects like sustainability, scalability, and innovation.

10. How did the digital transformation consider or adapt to global factors or varying market conditions? What insights can be gained about digital transformation in a global context?