Rewrite the following letter to make it more concise.

Sample letter 1

Dear Miss Lee,

Regarding your recent application for the post of Personal Secretary in the above firm, it is our pleasure to inform you that you have been successful in securing the post.

We trust that it would not be presumptuous on our part to assume that you will accept this offer. In the event that you do in fact accept, we should appreciate it if you would advise us when you anticipate commencing.

In any event, may we request of you that you contact this firm at an early date to indicate whether you wish to avail yourself of this offer?

May we take this opportunity to congratulate you on your success?

Yours sincerely,

Describe the tone in each of the letters below and decide whether it is appropriate for the situation. Circle the words or expressions that convey the tone.

Letter 1 Letter 2 Dear Mr Samuels I am writing to complain about the service I received from your company. Three months ago I received the wrong merchandise. The delivery person insisted that I pay C.O.D. before I had a chance to check the order. I informed the order desk about the mistake the next day, but nothing was done about it 1 am completely disillusioned with your company I demand that someone pick up the order immediately. I want my money back or 1 will begin the process of suing your company for damages. Sincerely, Dear Mr Samuels I am writing to complain about the service! received from your company. On April 16, I received the wrong merchandise from your company. The delivery person insisted that I pay C.O.D. before I had a chance to check the shipment. I called Sylvia Razik at the order desk on April 17 and reported the error to her. She informed me that on April 19 someone would come to pick up the merchandise and return my payment of RM 3986 within a few days. That was three months ago. No one has come for the order, and my money has not been refunded. I am requesting that you give this matter your immediate attention and resolve this situation as quickly as possible. Sincerely. Letter 3 Hi Mr Samuels Three months ago, your order desk messed up and sent me the wrong order. The delivery person made me pay C.O.D. before I had a chance to check the order and now, I'm out RM3,986. I called the girl at the order desk but she did not do anything about it and now three months have passed. Can you get someone to pick up the shipment and arrange for a refund right away? Thanks