Rewrite the following sentences in a less formal, impersonal style. Sample: Subscription rates have increased by less than 5 per cent. Revision: I am sorry to tell you that subscription rates have increased by less than 5 per cent. a) Those interested in volunteering for the United Way fundraising committee should inform human resources at their earliest convenience. b) Supervisors should discipline brokers who use discriminatory language when communicating with clients and co-workers. c) The customer service department should continue to monitor all calls for purposes of quality control.

Writing Informally. Lessen the formality of the following e-mail message. It is most important to note that, as of today, advertisements for departmental job openings must be routed through the human resources department. This improvement is made in accordance with the company commitment to efficiency and operating expenditure reduction. Following this new procedure will save employees work and enable human resources to help employees fill their openings more quickly. Create Constructive, Inclusive, and Reader-Oriented Messages p. 146 8. Being Positive. Revise the following sentences to create a positive impression. Sample: Because you failed to provide us with your postal code, we could not send you the estate-planning package you requested. Revision: Please tell us your postal code so that we may send you your estate-planning package. a) We never fail to offer our GIC investors the most highly competitive rates. b) In your e-mail to our customer service department, you allege that our Dependability-Plus model printer is defective. c) Aren't you being unreasonable in asking for your vacation at this time of year? d) It is categorically impossible for us to obtain model A311, which is no longer in production.