Rewrite the following using the you-viewpoint. You may needto add additional material.

1. As required bycompany policy, I am denying your refund request because you neededto have submitted the warranty agreement within two weeks of yourpurchase.

2. Today we areshipping the goods you ordered February 3.

3. Instead ofstopping us in the hallway to ask for IT support, send us an email,or else we will have trouble keeping track of your servicerequest.

Rewrite the following in a conversational style.

4. I herebyacknowledge receipt of your July 7 letter.

5. Please be sokind as to reply at your earliest convenience.

6. Attached pleasefind the receipt requested in your May 1st inquiry.

Reword the following sentences to achieve a more appropriatelevel of formality. (You may need to recast the wholesentence.)

7. (In a reportthat several managers will read:) The customers’ evaluations of ourservice were pretty mixed, with some being really positive andothers not so positive.

8. (In an emailmessage to your division head—whom you do not know well—tocongratulate her on receiving a prestigious award from aprofessional society:) Way to go, Melissa! You do us all proud!

9. (In a salesmessage:) Our products are awesome, and they don’t cost a lot ofmoney.

Underline all negative words in these sentences. Thenrewrite the sentences for a more positive effect. Use yourimagination to supply situation information whennecessary.

10. Your misunderstanding ofour January 7 email caused you to make this mistake.

11. We regret that we must callyour attention to our policy of prohibiting refunds for merchandisebought at discount.

12. You cannot visit the plantexcept on Saturdays.

Change these sentences to avoid discriminatorylanguage.

13. A successful writer adaptshis communication style to different audiences.

14. A good administrativeassistant screens all telephone calls for her the boss and manageshis schedule.

15. Any worker in violation ofthis rule will have a letter of reprimand put in his personnelfile.