Richard bought a vacuum cleaner robot at one of HomeShop Ltd stores. The instruction manual indicated that the appliance should not be left unattended while functioning. After four months, while Richard was preparing a meal in the kitchen and with the vacuum cleaner robot in operation throughout the house ignited and, not only the living-room but a substantial part of the flat, were burnt. Richard suffered severely from shock and was unable to work for three months requiring continuous professional support to overcome the fear that the incident caused him. The fire brigade report stated that one of the electric circuits was indeed faulty. Advise Richard on a) type of actions that he can undertake justifying your answer, b) how Registry Services your answer will differ if the vacuum cleaner robot would have not ignited but simply ceased to work shortly after its purchase.