Richard has been the housekeeping director for nearly two years and over the past three months he has noticed that his costs for $-$room amenities, such as shampoo, conditioner, and lotion have skyrocketed. He compares his costs to the year before and compares occupancy rates. Occupancy has remained the same year to year but costs for in$-$room amenities have increased by $17\%.$ Richard then compares invoices from last year to this year and while there has been a price increase of $2\%$ that does not account for the $15\%$ change. Richard meets with his management team to discuss the situation. From the meeting he learned that storeroom procedures have become laxer. Housekeepers no longer must request products; they stock their own carts. Because of staffing shortages, supervisors are not checking rooms as often. The managers also point out that several new employees have been hired through a special program and none of the employees have any prior work experience. Richard decides to monitor employee performance closely over the next $30$ days and has also installed cameras above the storeroom door to observe behavior. Based on Richards actions, what problem do you think he is solving for?