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Richie and Class, I love the idea of seeking to maintain a service level of customer satisfaction. My question for the class is what is

Richie and Class, I love the idea of seeking to maintain a service level of customer satisfaction. My question for the class is what is the right percentage of customer support for your business? Is 90% enough or should you seek more? Is 90% a great place to start? How will you know if you are able to reach this level?

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