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Riedell Corporation is conducting a time-driven activity-based costing study in its Tech Support Department. The company has provided the following data to aid in that
Riedell Corporation is conducting a time-driven activity-based costing study in its Tech Support Department. The company has provided the following data to aid in that study: Riedell Corporation Tech Support Department Data Inputs Resource Data: Number of employees Average salary per employee Weeks of employment per year Minutes available per week (40 hours x 60 minutes) Practical capacity percentage 15 $ 39,200 70 2,400 45% Activity Data: Minutes per unit of the activity Routing Calls 16 Resolving Problems 26 Preparing Change Orders 42 Cost Object Data: Number of calls routed Number of problems resolved Number of change orders prepared All Customers 19,910 12,820 570 Required: Prepare a time-driven activity-based costing Capacity Analysis report for the Tech Support Department that determines the impact on expenses of matching capacity with demand. (Negative amounts should be indicated by a minus sign. Round your intermediate calculations to the nearest whole number.) Routing Calls Resolving Problems Preparing Change Orders Total Step 1: Calculate the used capacity in minutes Customer demand for each activity Minutes required per unit of each activity Minutes used to meet demand 0 0 0 0 Step 2: Calculate the unused capacity in minutes Total minutes available to meet demand Total minutes used to meet demand Unused capacity in minutes 0 Step 3: Calculate the unused capacity in number of employees Unused capacity in minutes Practical capacity per employee (in minutes) Unused capacity in number of employees 0.00 Step 4: Calculate the financial impact of matching capacity with demand Potential adjustment in number of employees (rounded) Average salary per employee Impact on expenses of matching capacity with demand $ 0
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