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-' rm 1. Define total quality management dor the business? 2. What are the types of cost that could easily adjust by the business? Justify.

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-' rm\" 1. Define total quality management dor the business? 2. What are the types of cost that could easily adjust by the business? Justify. 3.Discuss the procedure in implementing the Total Quality Management. 4. Discuss the optimization of quality _c_o sts. .3

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