Rockstone makes tires for automotive market.Employees noticed that there is a great deal of congestion in the shipping dock as pallets of materials that had been picked in the warehouse were waiting to be moved by forklifts to out bound trailers. Warehouse stock-picking employees had to wait their turn, move the products unto the trucks and return to a distant location in the warehouse to pick up another order to process. You have been assigned as a lean six project manager to improve the process. Make a project charter and discuss what information is needed to collect in order to perform the improvement project. How might DMAIC process be used to systematically tackle this project? Also discuss what tools would most likely be used in the project.

This question is for a operations management class