Role-play 3 Providing support to a team member For this Role-play you are required to support a colleague by providing feedback and coaching. The assessment will take place on a simulated Board Room with your assessor playing the role. All tasks in the Role-play Checklist must be performed and observed to complete this assessment. Role-play 3 Scenario You are the Team Leader for the Food and Beverage Service team in The Righteous Room at The Righteous Inn. As you read through the performance evaluations of team members in The Righteous Room, you identify that one of the team has some obvious needs for personalized assistance. They seem to be excellent at most of the skills needed in their food waiter role. They are first- rate at interacting with guests, great at taking orders and making recommendations and suggestions, and outstanding at serving and clearing. What the performance evaluation reveals is that they are having trouble with serviette folding. During their performance evaluation, they revealed they had never been shown how to fold a Mitre (Bishop's Hat) serviette fold properly and they have been 'ducking and diving' during room set-up to avoid doing this task. They have busied themselves with laying tablecloths, setting cutlery, preparing butters, and doing anything to avoid folding the serviettes and showing they don't know this essential skill. Finally, thanks to the way you structured your appraisal, they have disclosed this need for help. You have decided that providing some feedback and coaching to this team member are the correct steps to take and make a decision to address the matter promptly. Now ... where to begin? Role-play 3 Checklist tasks 1) Provide feedback and coaching: - a) ldentified excellent work that the team member had been seen performing? b) Congratulated the team member on their work explaining the value of same to the guests, the business and other team members? c) Encouraged the team member to continue with the excellent work? d) lIdentified need for coaching referencing team member's request to learn how to fold the Bishop's Hat napkin fold and encouraged their participation in the process securing their agreement that the coaching was needed and appropriate? e) Handed out copy of 'The Righteous Inn - Directions for Folding the Bishop's Hat (or Mitre) Napkin Fold' indicating this can be used as a reference if needed when practicing the fold? f) Folded the Bishop's Hat napkin fold at normal speed to show the team member what was required? g) Demonstrated the folding of the Bishop's Hat napkin fold slowly explaining the process as it was done? h) Gave the team member a napkin, took one themselves and together they folded the napkin explaining how to do it step-by-step? i) Asked questions to test team member's understanding of the process? i) Provided time for the team member to practice folding napkins? k) Praised, encouraged and provided advice and feedback during the practice? I) Congratulated the team member on their competency referencing YouTube videos that could be watched if further help was needed? m) Offered ongoing support to the team member if required? Answer: - Role-play Script: - Assuming for Assessor as Team Member 1, also other student as Team Member 2, But for me show as a Team Leader(me) Scripts or Dialogues. Like: - Team Leader(Me): - Script, dialogues or Conversation with team members. Team Member 1(Assessor or Trainer): - Script, dialogues or Conversation with team leader or Team member 2(Student). Team Member 2(Student): - Script, dialogues or Conversation with team leader or Team member 1