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Roshan, a barista, speaks to David, her manager, about problems she is having with a regular customer's rude and sexist behavior. What would be the
Roshan, a barista, speaks to David, her manager, about problems she is having with a regular customer's rude and sexist behavior. What would be the most appropriate way for David to respond to Roshan?
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"I get so sick of this job sometimes. Nobody understands how hard it is to be in my position."
Ha ha Okay, well, thanks for letting me know."
"I understand. Im sorry. I'll talk to the customer next time he comes in and resolve the issue."
"Did you say something to him to make him angry or upset?
"The customer is always right. We may not always like it but that's just how it goes."
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