rship and divisional overview 2. Give an overview of the problem a. Grew too fast and did not integrate infrastructure and culture. i. No consistent method for performance measuring ii. Low customer satisfaction/ poor customer service including making people wait hours or days for service iii. Poor employee experience (lack of training, work tools) leading to low talent retention/high turnover b. Accused of throttling internet speed to specific sites/slow overall speed c. Pricing system is absurd (rates rose 68% 09-13) in addition to extensive and confusing product offering d. Declining market share i. ii. Changing demographics due to young people not being brand loyal international and local competitors catching up with product innovation iii. 5g and ATSC 3.0 digital transmission of 1080dpi and 4k tv signals over the air will erode the current cable and internet business model