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RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four call centers can handle any inquiries,
RST Airlines operates call centers for customer service in four locations: Minneapolis, Phoenix, Boise, and Singapore. Although all four
call centers can handle any inquiries, calls from elite customers are generally routed to the Boise center, and international calls as well
as domestic calls between midnight and amCentral US Time are routed to Singapore.
The following information provides the call center representativehours worked and the number of calls handled for the most recent
period:
Required:
a Compute the partial productivity measures for representatives for the four locations.
Note: Round your answers to decimal places.
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