rune piety -'+ You are to complete this role play as part of the oral assessment, which should take a maximum of 10 minutes . Your volunteer will be playing the role of Luis Ramirez from the Capital City Finance and Mortgage Brokers (CCF & MB) case study. The following sets the scene for this role play: Your volunteer will play the role of Luis. (Refer to Task 6 from the Written assignment) - You have decided to allow Luis to manage an improvement plan to increase prospecting calls across the team. You will start the role play with recognising Luis\" excellence in his current work and provide feedback about his competent qualities and achievements. You will consult with Luis to understand What he will need to do to start the improvement project. - You will also negotiate with him what the performance indicators for the project will be. - You will coach Luis through how to manage the people on the prospect calling team. Provide Luis with some tips on how to get the team motivated and how to support and encourage them