Running head: ANALYZE PHASE 1 QSO 360: Analyze Phase Raminder Attwal, Derek Biedermann, Chrystal Kitowski, John Tvarok, Amanda Lavigne Southern New Hampshire University May 8, 2016 MEASURE PHASE 2 Project Mobile SNAP entered into the \"Analyze\" phase on May 4th. During this time, the main focus is analyzing the root cause of the process. As the project is related to SNAPS (Food Stamps) it's necessary to understand the major users of these particular apps. SNAPS close to 60% users are Childs and for apps mostly their parents would find useful. The generic features like cart items, quantity of items, pictures and other specification messages have to be embedded in an orderly manner. Design phase must check the practical viability of the added features and its existence. TOTAL VARIATION = PROCESS VARIATION + MEASUREMENT SYSTEM VARIATION Monitoring of activities can be done on trial phase or prelaunch phase where test models and test sample users are identified to understand the interphase and how it match with their requirements. Hypothesis testing F test ANOVA Chi-square Process variation can also be analyzed if there any gap exists. The fishbone diagram shows the the root cause of the SNAP program. The causes of delay in orders vary but the main concern is the lack of technological advancements done by the government. MEASURE PHASE 3 Value stream mapping can be done to eliminate non value added process and other features in the apps. Some apps might be asking unwanted questions that will not make any impact on the app use. Such quality check can be addressed by a thorough app testing or value stream mapping. Comparison with similar app and their features can also do at this stage. MEASURE PHASE 4 References Pyzdek, T. & Keller, P. (2014). Six Sigma Handbook. (4th Ed.) Boston, MA: McGraw-Hill Supplemental Nutrition Assistance Program. (2016). Retrieved from http://www.fns.usda.gov/snap/supplemental-nutrition-assistance-program-snap Supplemental Nutrition Assistance Program: Number of Persons Participating. (2016, April 8). Retrieved from http://www.fns.usda.gov/sites/default/files/pd/29SNAPcurrPP.pdf Supplemental Nutrition Assistance Program Participation and Costs. (2016, April 8). Retrieved from http://www.fns.usda.gov/sites/default/files/pd/SNAPsummary.pdf Running head: DESIGN PHASE 1 QSO 360: Design Phase Raminder Attwal, Derek Biedermann, Chrystal Kitowski, John Tvarok, Amanda Lavigne Southern New Hampshire University May 14, 2016 DESIGN PHASE 2 Project Mobile SNAP entered into the \"Design\" phase. The findings from the Analyze phase helped the group focus on lack of the governmental resources and the consumer experience that causes issues due to the lack of technological application. The critical to quality characteristics helps to identify the consumer need to have the process of SNAP streamlined and minimize the overhead on the government by creating a simple interface. The target value for is that the application will perform an easy interface to reduce the stress of a consumer to go through the SNAP process. The data requirements being captured from the voice of the consumer drove the product to be created. The voice of the consumer has been to have seamless digital application that will that will help to streamline the process for them and reduce time in to visit the government facilities and to be able to handle the SNAP process through their mobile device. The voice of DESIGN PHASE 3 the consumer has identified the need for a real-time chat component to help reduce the wait time via phone. It would be allowing for quick questions to be answered and ensuring the mobile device has a FAQ section. The test plan is being leveraged to identify gaps, mitigate risk and create compensating controls. The consumers using their voice help to identify requirements needed whereas the test plan allowed us to comprehend the delays in the digital application and how the application is being perceived by the consumer. As we move into the final stages of the product all items will be reviewed prior to implementation and a go/no go will be leveraged to ensure all key components have been completed prior to the full roll out to the consumers. DESIGN PHASE 4 References Pyzdek, T. & Keller, P. (2014). Six Sigma Handbook. (4th Ed.) Boston, MA: McGraw-Hill Supplemental Nutrition Assistance Program. (2016). Retrieved from http://www.fns.usda.gov/snap/supplemental-nutrition-assistance-program-snap Supplemental Nutrition Assistance Program: Number of Persons Participating. (2016, April 8). Retrieved from http://www.fns.usda.gov/sites/default/files/pd/29SNAPcurrPP.pdf Supplemental Nutrition Assistance Program Participation and Costs. (2016, April 8). Retrieved from http://www.fns.usda.gov/sites/default/files/pd/SNAPsummary.pdf