Russel, 68 years old, is a new resident in your residential aged care facility. This is the first week of his admission in your facility and the admission assessment and documentation procedures are in progress. As part of the admission process delegated staff members, including you, are asked to establish and maintain good rapport with the resident so as to gather sufficient and comprehensive personal information.

 

Russel has chronic back pain, diabetes mellitus and hypertension. Russel had skin cancer and underwent a surgical removal of cancer six years ago. He is on a diabetic diet, regular exercises and medications for his medical conditions.

Russel can ambulate independently with minimal supervision. He needs some assistance with showering and dressing.

You notice that Russel has not yet adapted to the facility environment and appears to be upset most of the time. He often complaints about the food, noise and routines of the facility. However, Russel seems happy and active when Michelle, Russel's friend and long time carer, visits him.

Michelle expressed her interest in spending some time every morning to ensure Russell adapts to the residential aged care environment without any issues.

Russel's family member has informed the facility that Michelle will be his primary contact person and next of kin as they reside overseas.

You are required to make presentation for following tasks:

1. What are the ways to build rapport with Michelle and Russell?
2. How can you assess, acknowledge and reinforce the role and importance of Michelle in Russel's life?
3. How will you support Michelle's relationship with, and knowledge about, Russel (his support needs and health status)?
4. Identify Michelle's knowledge and skills that will complement your work.
5. What organizational documents you are required to maintain in this perspective?