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Rusty Black owns and manages a costume store. It is not part of a chain, so Black has had to experiment with ways to get

Rusty Black owns and manages a costume store. It is not part of a chain, so Black has had to experiment with ways to get customers into his store and make them want to browse when they get there. He is thinking of specializing in zombies and monster costumes. Explain how Black could use the servicescape in a variety of strategic roles to increase store traffic. Provide specific examples of how the servicescape could perform the four different strategic roles.

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