Ryan, as part of his recent promotion, attended a training program that focused on issues like active listening, mentoring, and giving feedback. The training program required Ryan to participate in exercises that focused on these areas along with other managers and employees. Ryan found the seminar to be very helpful in pointing out the different approaches preferred By people from different backgrounds. This type of instruction is common in diversity training and is referred to as () awareness building (O reverse mentoring O gap analysis (O skill building