s 3-13. How should Amy respond, if at all, to the employee emails? 3-14. What systematic changes, if any, should Amy make to address the economic viability of Ohio Strong during this tumultuous period? 3-15. What systematic changes, if any, should Amy make to improve the job attitudes of the employees of Ohio Strong? 3-16. How can Ohio Strong earn the trust of its customers, employees, and the general public