_{Salem Corporation is producing product A. The company had problems related to quality. Customers have been returning the product in the last months.}

_{ABC costing method and ABM can be used to manage quality.}

_{a. Define each type of quality-related activity and give one example of each activity type.}

_{b. Suppose the managers implement an ABC system to measure the costs of quality. How could they use information from this system to improve the product?}