Sales executives will negotiate and confirm the selling price and credit term with

the customers directly. Once the sales have been confirmed in writing or by

telephone, the respective sales executive will direct it to the sales clerk who is

available at the point of sales for the creation of two sets of sales order and sales

invoice simultaneously. A copy of sales order and sales invoice will be forwarded

to administration department for recording purposes. Another set of sales

documents will be forwarded to warehouse supervisor for dispatch of goods. Once

the goods have been packed, the warehouse assistant will instruct the driver to

deliver the goods, together with the invoice to the respective customer.

Credit control assistants, Ms. Chan and Ms. Tan in charge of the collection of

debts from the customers. They will chase for payments as and when required by

James or Tony. Money received from the customers can be cash, cheque or direct

debit. Money received in cash or cheque will be banked in by the credit control

assistants and a copy of bank-in slip will be forwarded to Ros for recording into

the "AutoCount".

Physical inventory count will be conducted annually by the warehouse supervisor,

Ros and assisted by all of the warehouse assistants. A copy of the inventory count

report will be forwarded to Ms Tong directly. Ms Tong will prepare the adjusting

entries when encounter any discrepancies between the book inventory quantities

and physical inventory quantities.

Discuss ANY THREE (3) deficiencies and the implications that the above

observations have for the sales and the collection system of JY Miko Sdn. Bhd. and

recommend improvements to address the deficiencies in the existing internal

control system.