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Sales records of the past three years of Hotel Coopergates were analyzed. On analysis, it was observed that a considerable percent of repeat sales have

Sales records of the past three years of Hotel Coopergates were analyzed. On analysis, it was observed that a considerable percent of repeat sales have decreased steadily. CEO has appointed Mr. Bond, black belt personnel to revive the business. help Mr. Bond revive the business using the DMAIC process.

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