Sally is a customer service executive at a large medical facility. She receives a complaint from a customer about an unnecessary $10 charge on his phone bill. If the company follows the customer service management process, Sally is most likely to: Question 28Select one: a. forecast whether such problems will arise in the future b. integrate the company's internal capabilities with the customer's needs c. provide a quick response to the customer using customer care software d. resolve the complaint only if the customer is highly valuable to the company