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Sam, an HR Manager, is asked to deal with a violent employee who is threatening her supervisor for not giving her an increment. Which of
Sam, an HR Manager, is asked to deal with a violent employee who is threatening her supervisor for not giving her an increment. Which of the following should Sam avoid while talking to the employee?
a
Responding to the employee's emotions
b
Providing an immediate response to the concerns voiced
c
Getting assistance from a manager not directly affected by the situation being discussed
d
Asking questions that do not require detailed explanations
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