Sam, an HR manager, is asked to deal with a violent employee who is threatening her supervisor for not giving her an increment. Which of the following should Sam avoid while talking to the employee?

Select one:

a$.$ Remaining calm and neutral during the conversation

b$.$ Asking questions that do not require detailed explanations

C$.$ Indicating the need for time to respond and setting up another time for follow$-$up

d$.$ Getting assistance from external security personnel or people outside the organization