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Sam is the group sales manager at the 4 0 0 - room full - service Hilton Hotel. Tyla is the front of ce manager.

Sam is the group sales manager at the 400-room full-service Hilton Hotel. Tyla is the front ofce manager. Together with James, the GM, they make the revenue management decisions for their property. For the Friday night that is just one week away, they have 180 unsold rooms remaining. Sam would like to accept an available group contract for the entire 180 rooms. Well sell out, he proclaims, and have a great RevPAR. Tyla would like to reduce the room rates to $159.00 per night; which is a $20.00 reduction from the hotels normal rate of $179.00

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