Sample Case Study questions Note: the actual exam will only have 2 questions for Part 1 1. Use BPMN to create a model of the order process that Bambino's Pizzeria uses. Take care to include all the participating roles and to model the decisions appropriately. 2. Consider the model that you have just created. Describe any inefficiencies or problems you have identified with the process. For each issue explain how it impacts on the following performance indicators: time, quality, cost, flexibility. 3. Discuss how the order and delivery process and associated processes could be made even more efficient. Describe the business process improvement 'best practices' (i.e. heuristics) that your suggested improvements would employ