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Sample observations of a claims processor made over a 140-hour work month reveal that the worker produced a total of 384 completed claims forms. The
Sample observations of a claims processor made over a 140-hour work month reveal that the worker produced a total of 384 completed claims forms. The performance rating was 115% . The worker was idle 1
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Foundations Of Operations Management
Authors: Larry P. Ritzman, Lee J. Krajewski, Manoj K. Malhotra, Robert D. Klassen
4th Canadian Edition
978-0133251661, 0133251667
