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SANTA CRUZ GUITAR COMPANY Santa Cruz Guitar Company (SCGC) Is a small-scale manufacturing operation, producing fewer than 800 Instruments a year. The company does not

SANTA CRUZ GUITAR COMPANY

Santa Cruz Guitar Company (SCGC) Is a small-scale manufacturing operation, producing fewer than 800 Instruments a year. The company does not have a for. mal quality department nor has It consciously tried to apply the principles of TQM. Nevertheless, a tour of its facilities and operation) suggest that many of the principles of TQM and Deming s 14 points are evident.


Based on the Case Santa Cruz Guitar Company (SCGC), answer the following questions:


1) Identify three operations and quality practices of SCGC that reflect use of specific Quality Management Principles. Explain. 

Practice #1:

Practice #2:

Practice #3:

2) List two Quality Management Principles SCGC is not using? Explain

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