Sarah has gone to pick up her 10-year-old son, Victor, from after school care. Due to renovations being carried out at the primary school where Victor studies, the after-school care sessions are held in a Council building opposite to the school. While she is picking him up, the after-school care staff member engages her in a lengthy conversation. Victor feeling bored, asks his mother to lend him her phone so he can play games. Sarah gives Victor the phone to keep him occupied. While having her phone with him, Victor sends an abusive message to his classmate, James.