Sarah was due to meet the father and son the next day.At first, she thought it best for the real estate broker who showed her the space to carry out the negotiations.When asked, the broker was surprised by the request.He declined immediately explaining that it would be impolite.Sarah was worried. She always thought she could read people and their body language. She also felt confident in her negotiating skills as she was an active listener. Was she out of her league? It did not take Sarah long to see that the men were playing on a different playing field. They did not talk much, were not much interested in Sarah's offer of $1500 less than the asking price. She began to talk to much and become more urgent in her demand for a lower price. The men said nothing accept no. They did not get up nor did they comment. The sat calmly and showed little expression. The son occasionally looked at the father. They both cracked a smile a funny joke made as Sarah left. Sarah was not sure if that was good or bad. Were they laughing with her or at her? The real question was; Did Sarah make any headway in the negotiations? Sarah could not tell. Dwight having heard the story was just as confused as Sarah and just as worried. It was a week after the meeting and Sarah still had not heard anything from the owners. The broker assures her that is good news. She may not have gotten the space but they did not cut her out from looking at other properties they owned. He would have heard by now.

Dwight is thinking that all the employees may benefit on some basic emotional intelligence tactics that could be used cross-cultural communication and negotiation?

1. An explanation of the relationship of emotional intelligence to communication.
2. The barriers that cross-cultural work places on using emotional intelligence effectively.
3. How EI can be geared to cross-cultural work experiences.
4. Summarize the issues that Sarah faces and Give 5 tipsthe will improve hereEI skills to better perform in a cross-cultural work place. Remember Sarah has studied the culture of Japanand the language. She is not fluent in Japanese but can carry on a decent conversation.