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Sarvan corporation is preparing it's balanced scorecard for the past quarter. The balanced scorecard contains four perspectives; financial, customer, internal business process, and learning and
Sarvan corporation is preparing it's balanced scorecard for the past quarter. The balanced scorecard contains four perspectives; financial, customer, internal business process, and learning and growth.
growen. (B) (Click the ioon to view the specific otipectives) Read the reavirement. For Quarter Ended December 31 Perspective: Objective KPI Goal Actual Achieved? Financial \begin{tabular}{|c|c|c|} \hline & Pe \\ \hline \end{tabular} Number of new core products Core product line profit as a percentage of core product line sales Hours of employee training provided Gross margin growth percentage Customer satisfaction rating ( 15, with 1 being most satisfled) Number of units produced per hour Number of customers Through its strategic management planning process, Sarvan Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase profitability of core product line. 2. Develop new core products. 3. Improve employee job satisfaction. 4. Increase number of customers. 5. Improve production efficiency. 6. Increase customer satisfaction. 7. Increase gross margin. 8. Improve employee product knowledge. Data table Sarvan Corporation has collected key performance indicators (KPis) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Sarvan Corporation has collected for the past quarter Step by Step Solution
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