Scenario 1(answer all questions)

Zack has been with your company for 20 years. He has an exceptional knowledge of the engineering aspects of a large project that the company is implementing.

Situation A You were recently told that Zack has been going home for hours at a time instead of being at meetings as you believed. When you confronted Zack about this accusation, he admitted he has been going home because he gets tired and needs a nap.

Situation B Zack is a valued, dependable employee. He told you at your last meeting with him that he is feeling burned out. He has been doing the same job for several years. As his supervisor, you do not want him to quit or leave the company.

Scenario 2(answer all questions)

You are the sales division supervisor for XYZ Company. As a middle manager for XYZ, you supervise a team of six sales representatives. The team consists of both men and women representing diverse backgrounds.

Situation A One of your sales representatives speaks with a heavy accent. A few of her coworkers have mentioned that they have a hard time understanding what she is saying. Another sales representative, who has a physical disability, complained to you that some of his coworkers make comments about his disability. He doesn't want to cause problems with his coworkers, but he does not appreciate the comments.

Situation B To stay competitive, XYZ Company is expanding its business into the global market. You have been asked to lead the team that will develop business connections in European markets. You and your team's members will be traveling to European countries to meet with potential customers. You need to ensure your team understands global organizational behavior and cultures.

Scenario 5(answer all questions)

Congratulations! Your startup company just completed its second year with a huge profit. The company employs 20 people. The goal of your company is to manufacture, distribute, and sell snowboarding protection equipment. You are excited about this new adventure.

Situation A Fred is your top salesperson. He is responsible for almost 35% of the sales. Fred is a 45-year-old male who is currently showing signs of stress. You have heard rumors he is having problems at home. He has been absent more, and when he is at work, he is withdrawn and looks tired. Typically, he is very outgoing and cheerful. He has been a great employee. You are concerned about him. How should you handle the situation?

Situation B As a new owner of the startup company, you are excited to develop a strong company commitment to your employees. You are considering many different ideas to ensure that morale is high, employees enjoy a quality of work life, and communication flows throughout the organization. What will you do, and why will you do it to ensure that this happens?