Scenario 1: You are a new sales representative and making a follow up visit to ensure that everything is going well. This is the first call after the initial order was placed and shipped to this account. You walk into the purchasing agent's office and are presented with a disaster. "Did you not get my email and voice messages?" Your cell phone has been malfunctioning but you are reluctant to admit that problem to the buyer. The Ben & Jerry Ice Cream order is incomplete with many ordered items missing and 1/2 of the product has melted or broken during the shipment. There is a substantial mess in the warehouse. The 10% discount has not been captured on the invoice. They had advertised the Ice Cream order and customers will be showing up to purchase it, but now there is not enough supply