SCENARIO 1 You are a Restaurant Manager on one of Koala Cruiselines Cruise Ships. You have been tasked to develop a series of Standard Operating Procedures (SOP's) to guide staff in the performance of their tasks.
ASSESSMENT TASK 1 Using the template provided, develop SOP's to cover six (6) of the following contingencies that may be encountered is the course of staff carrying in their assigned duties: delays and time difficulties difficult customer service situations equipment breakdown or technical failure limited financial resources staffing levels and skill profiles rostering requirements staff performance procedural requirements product development and marketing
TEMPLATE:
Standard Operating Procedure (SOP)
</strong></p> <p><strong>PURPOSE:</strong> <enter purpose of the sop here. what is meant to achieve?>.</p> <p><strong>SCOPE:</strong> <enter the scope of sop here. who does apply to?>.</p> <p><strong>KEY WORDS:</strong> <enter any key words here to help user locate the correct sop>.</p> <p><strong>ASSOCIATED POLICIES AND PROCEDURES:</strong></p> <p>1.<list any applicable policies and procedures here>.</p> <p><strong>INSTRUCTIONS:</strong></p> <p>1.<enter step by instructions. make sure that the instructions are cleasr and concise>.</p> <p>2.<>:</p> <p><>.</p> <p><strong>MONITORING:</strong></p> <p>1.<enter instruction for supervisors to monitor the application of sop>.</p> <p><strong>CORRECTIVE ACTION:</strong></p> <p>1.<enter instructions on what corrective actions are to be taken in case the sop is not correctly applied>.</p> <p><strong>VERIFICATION AND RECORD KEEPING:</strong></p> <p><enter instructions on how the correct application of sop will be verified and recorded>.</p> <p><strong><u>DATE IMPLEMENTED: BY:</u></strong></p> <p><strong><u>DATE REVIEWED: BY:</u></strong></p> <p><strong><u>DATE REVISED: BY:</u></strong></p> </div>
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