Scenario 11-1 The July 6, 2013, railway disaster in Lac-Mgantic, Quebec highlighted the danger that businesses can face when they are located close to rail lines, especially in the event of a derailment. One hundred and fifteen businesses were severely affected when an unattended train carrying crude oil derailed and crashed in the downtown area. Thirty buildings were completely destroyed, much of the downtown infrastructure (roads, utilities, and so on) was destroyed or severely damaged, and over 40 people died with many others seriously injured. While a runaway train may seem to be a rare occurrence, Canadian statistics indicate that, based on data from 2007-2011, on average there are 58 derailments annually, although not all of these involve dangerous goods. Refer to Scenario 11-1: What stage of the crisis management process would involve offering psychological support to employees who are experiencing uncertainty about their jobs and financial situation because the business is temporarily shut down? Question 58 options: a) preparation b) recovery c) coping d) damage containment