Scenario 2: Written response Instructions: Read through the scenario and provide a written response to the parent, including the complaint process and what can and cannot be expected in the process. Scenario: The Little.ly Early Learning Centre has just implemented a new practice regarding environmental responsibility. The service will be using vinegar-based products for cleaning to save on chemical use within the service and to ultimately build on their environmentally responsibility practices. Terri Lee has a child in the toddler room and, after reading the update in a recent newsletter, sent an email detailing her concerns to the service director, stating that she feels 'this vinegar solution will not help to minimise bacteria within the service, especially regarding bodily fluids'. She also stated that she 'doesn't believe it meets hygiene and safety standards.'